Would it be possible for you to send us a sample of the OFX or QFX that you are trying to import so that we could try to replicate the issue here? (It could even be just a few transactions) That would really help us figure out exactly what is going on.
If so, first, you will want to open the OFX or QFX file in TextEdit and change the BANKID and the ACCTID fields to zeros so that you don't send us any of your confidential account information. After you do this, save a copy, then attach that file to an email, and send it to us at
support@splasm.com.
Thanks for helping us gather this information!